Canadian nonprofits are investing in digital transformation to drive efficiency and growth: Study

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March 2022

Sage has released a new study on the Canadian nonprofit sector, Grow Together: How digital transformation empowers Canadian nonprofit organizations to embrace change, which found that nonprofits have seized the opportunity during the pandemic to rethink and change the way they operate to gain efficiencies and better serve their communities, despite the difficulties caused by COVID-19.

Transforming operations to overcome challenges

In partnership with Leger, a Canadian research firm, Sage found that 9 in 10 nonprofits consider their digital transformation efforts a top priority to update business processes and gain efficiencies:

  • 27% have already gone through the process and are digital-first
  • 47% are in the process of digitizing key processes
  • 16% have plans to digitize key processes

The pressure on nonprofits to transform their operations is driven by both external and internal challenges. The pandemic has inflicted the following top five common external challenges on nonprofits:

  • Program disruptions (43%)
  • Staffing shortages (39%)
  • Decreases in funding (36%)
  • Uncertainty related to service delivery mechanisms due to the pandemic (36%)
  • Increased demand for services (32%)

Furthermore, two-thirds of nonprofits believe these external barriers will persist in 2022. As such, the need to accelerate or continue digital transformation initiatives is pressing to help overcome these acute challenges.

In addition, four in five Canadian nonprofits said they are experiencing the following internal challenges, which are causing operational friction within their organization:

  • Lack of staff with the right skill set to manage the digital transformation journey (25%)
  • Inefficiencies and delays due to multiple, disparate systems (23%)
  • Manual, time-consuming reporting (23%)

Making strategic choices

Supporting digital transformation has been difficult for nonprofits when resources, financial or otherwise, have been stretched to their limit during the pandemic. In fact, 28% of Canadian nonprofits experienced a decrease in 2021 revenue, with four in ten experiencing more than 25% decrease in revenue. One-third of nonprofits saw a decrease in funding from both foundations and corporations over the last twelve months.

Nonprofit organizations that have begun their digital transformation are beginning to reap the benefits with clear efficiencies, including:

  • Clearer data and reporting mechanisms
  • Stronger tools to stay organized across the business
  • Easier transition to working remotely
  • Time saved on administrative duties

The nonprofit sector believes that technology is vital for both the immediate well-being of their teams as well as their long-term success.

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